Privacy and cookies policy
- We are committed to safeguarding the privacy of our website visitors and service users.
- This policy applies where we are acting as a data controller with respect to the personal data of our
website visitors and service users; in other words, where we determine the purposes and means of the
processing of that personal data
the terms of this policy.
- In this policy, "we", "us" and "our" refer to ACE Services. For more information about us, see Section
2. How we use your personal data
- In this Section 2 we have set out:
- the general categories of personal data that we may process;
- the purposes for which we may process personal data; and
- the legal bases of the processing.
- We may process data about your use of our website and services ("usage data"). The usage data may
include your IP address, geographical location, browser type and version, operating system, referral
source, length of visit, page views and website
navigation paths, as well as information about the timing, frequency and pattern of your service use.
The source of the usage data is our Google Analytics. This usage data may be processed for the purposes
of analysing the use of the website
and services. The legal basis for this processing is consent.
- We may process your personal data that are provided in the course of the use of our services ("service
data"). The service data may include your name, email address, telephone number, comments and further
data you enter. The source of the service
data is you. The service data may be processed for the purposes of operating our website, providing our
services, ensuring the security of our website and services, maintaining back-ups of our databases and
communicating with you. The legal
basis for this processing is consent and the performance of a contract between you and us and/or taking
steps, at your request, to enter into such a contract.
- We may process information contained in any enquiry you submit to us regarding goods and/or services
("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling
relevant goods and/or services to you.
The legal basis for this processing is consent.
- We may process information that you provide to us for the purpose of subscribing to our email
notifications and/or newsletters ("notification data"). The notification data may be processed for the
purposes of sending you the relevant notifications
and/or newsletters. The legal basis for this processing is consent.
- We may process [information contained in or relating to any communication that you send to us]
("correspondence data"). The correspondence data may include the communication content and metadata
associated with the communication. Our website will
generate the metadata associated with communications made using the website contact forms. The
correspondence data may be processed [for the purposes of communicating with you and record-keeping].
The legal basis for this processing is [our
legitimate interests, namely the proper administration of our website and business and communications
- We may process any of your personal data identified in this policy where necessary for the
establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative
or out-of-court procedure. The legal basis for
this processing is our legitimate interests, namely the protection and assertion of our legal rights,
your legal rights and the legal rights of others.
- We may process any of your personal data identified in this policy where necessary for the purposes of
obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal
basis for this processing is our legitimate
interests, namely the proper protection of our business against risks.
- In addition to the specific purposes for which we may process your personal data set out in this Section
2, we may also process any of your personal data where such processing is necessary for compliance with
a legal obligation to which we are
subject, or in order to protect your vital interests or the vital interests of another natural person.
- Please do not supply any other person's personal data to us, unless we prompt you to do so.
3. Automated decision-making
- We will not use your personal data for the purposes of automated decision-making.
4. Providing your personal data to others
- We may disclose your personal data to any member of our group of companies (this means our subsidiaries,
our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes,
and on the legal bases, set out in
- We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably
necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining
professional advice, or the establishment,
exercise or defence of legal claims, whether in court proceedings or in an administrative or
- We may disclose specify personal data category or categories to our suppliers or subcontractors insofar
as reasonably necessary for developing, maintaining, improving and troubleshooting our services and
- Financial transactions relating to our website and services may be handled by our payment services
providers. We will share transaction data with our payment services providers only to the extent
necessary for the purposes of processing your payments,
refunding such payments and dealing with complaints and queries relating to such payments and refunds.
You can find information about the payment services providers' privacy policies and practices at
- We may disclose your enquiry data to one or more of those selected third party suppliers of goods and
services identified on our website for the purpose of enabling them to contact you so that they can
offer, market and sell to you relevant goods
and/or services. Each such third party will act as a data controller in relation to the enquiry data
that we supply to it; and upon contacting you, each such third party will supply to you a copy of its
that third party's use of your personal data.
- In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your
personal data where such disclosure is necessary for compliance with a legal obligation to which we are
subject, or in order to protect your
vital interests or the vital interests of another natural person. We may also disclose your personal
data where such disclosure is necessary for the establishment, exercise or defence of legal claims,
whether in court proceedings or in an administrative
or out-of-court procedure.
5. International transfers of your personal data
- In this Section 5, we provide information about the circumstances in which your personal data may be
transferred to countries outside the European Economic Area (EEA).
- We and our other group companies have offices and facilities in United States and Canada. The European
Commission has made an "adequacy decision" with respect to the data protection laws of each of these
countries. Transfers to each of these countries
will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted
or approved by the European Commission. The European Commission has made an "adequacy decision" with
respect to the data protection laws
of each of these countries.
- You acknowledge that personal data that you submit for publication through our website or services may
be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal
data by others.
6. Retaining and deleting personal data
- This Section 6 sets out our data retention policies and procedure, which are designed to help ensure
that we comply with our legal obligations in relation to the retention and deletion of personal data.
- Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary
for that purpose or those purposes.
- We will retain your personal data as follows:
- personal data category will be retained for a minimum period of 1 day and for a maximum period
of 30 days following their submit.
- Notwithstanding the other provisions of this Section 6, we may retain your personal data where such
retention is necessary for compliance with a legal obligation to which we are subject, or in order to
protect your vital interests or the vital
interests of another natural person.
7. Security of personal data
- We will take appropriate technical and organisational precautions to secure your personal data and to
prevent the loss, misuse or alteration of your personal data.
- We will store all your personal data on [secure servers, personal computers and mobile devices, and in
secure manual record-keeping systems.
- Data relating to your enquiries and financial transactions that is sent from your web browser to our web
server, or from our web server to your web browser, will be protected using encryption technology.
- You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet
is inherently insecure, and we cannot guarantee the security of data sent over the internet.
- You should ensure that your password is not susceptible to being guessed, whether by a person or a
computer program. You are responsible for keeping the password you use for accessing our website
confidential and we will not ask you for your password
(except when you log in to our website).
- We may update this policy from time to time by publishing a new version on our website.
- You should check this page occasionally to ensure you are happy with any changes to this policy.
- We may notify you of changes to this policy by email.
9. Your rights
- In this Section 9, we have summarised the rights that you have under data protection law. Some of the
rights are complex, and not all of the details have been included in our summaries. Accordingly, you
should read the relevant laws and guidance
from the regulatory authorities for a full explanation of these rights.
- Your principal rights under data protection law are:
- the right to access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent.
- You have the right to confirmation as to whether or not we process your personal data and, where we do,
access to the personal data, together with certain additional information. That additional information
includes details of the purposes of
the processing, the categories of personal data concerned and the recipients of the personal data.
Providing the rights and freedoms of others are not affected, we will supply to you a copy of your
personal data. The first copy will be provided
free of charge, but additional copies may be subject to a reasonable fee.
- You have the right to have any inaccurate personal data about you rectified and, taking into account the
purposes of the processing, to have any incomplete personal data about you completed.
- In some circumstances you have the right to the erasure of your personal data without undue delay. Those
circumstances include: the personal data are no longer necessary in relation to the purposes for which
they were collected or otherwise processed;
you withdraw consent to consent-based processing; you object to the processing under certain rules of
applicable data protection law; the processing is for direct marketing purposes; and the personal data
have been unlawfully processed. However,
there are exclusions of the right to erasure. The general exclusions include where processing is
necessary: for exercising the right of freedom of expression and information; for compliance with a
legal obligation; or for the establishment,
exercise or defence of legal claims.
- In some circumstances you have the right to restrict the processing of your personal data. Those
circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose
erasure; we no longer need the personal data
for the purposes of our processing, but you require personal data for the establishment, exercise or
defence of legal claims; and you have objected to processing, pending the verification of that
objection. Where processing has been restricted
on this basis, we may continue to store your personal data. However, we will only otherwise process it:
with your consent; for the establishment, exercise or defence of legal claims; for the protection of the
rights of another natural or legal
person; or for reasons of important public interest.
- You have the right to object to our processing of your personal data on grounds relating to your
particular situation, but only to the extent that the legal basis for the processing is that the
processing is necessary for: the performance of a
task carried out in the public interest or in the exercise of any official authority vested in us; or
the purposes of the legitimate interests pursued by us or by a third party. If you make such an
objection, we will cease to process the personal
information unless we can demonstrate compelling legitimate grounds for the processing which override
your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of
- You have the right to object to our processing of your personal data for direct marketing purposes
(including profiling for direct marketing purposes). If you make such an objection, we will cease to
process your personal data for this purpose.
- You have the right to object to our processing of your personal data for scientific or historical
research purposes or statistical purposes on grounds relating to your particular situation, unless the
processing is necessary for the performance
of a task carried out for reasons of public interest.
- To the extent that the legal basis for our processing of your personal data is:
and such processing is carried out by automated means, you have the right to receive your personal data
from us in a structured, commonly used and machine-readable format. However, this right does not apply
where it would adversely affect the rights and
freedoms of others.
- consent; or
- that the processing is necessary for the performance of a contract to which you are party or in
order to take steps at your request prior to entering into a contract,
- If you consider that our processing of your personal information infringes data protection laws, you
have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
You may do so in the EU member state of
your habitual residence, your place of work or the place of the alleged infringement.
- To the extent that the legal basis for our processing of your personal information is consent, you have
the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing
before the withdrawal.
- You may exercise any of your rights in relation to your personal data by written notice to us.
10. Third party websites
- Our website includes hyperlinks to, and details of, third party websites.
- We have no control over, and are not responsible for, the privacy policies and practices of third
11. Personal data of children
- Our website and services are targeted at persons over the age of 18.
- If we have reason to believe that we hold personal data of a person under that age in our databases, we
will delete that personal data.
12. Updating information
- Please let us know if the personal information that we hold about you needs to be corrected or
13. Acting as a data processor
- Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our
legal obligations as a data processor are instead set out in the contract between us and the relevant
14. About cookies
- A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web
server to a web browser and is stored by the browser. The identifier is then sent back to the server
each time the browser requests a page from
- Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a
web browser and will remain valid until its set expiry date, unless deleted by the user before the
expiry date; a session cookie, on the other
hand, will expire at the end of the user session, when the web browser is closed.
- Cookies do not typically contain any information that personally identifies a user, but personal
information that we store about you may be linked to the information stored in and obtained from
15. Cookies that we use
16. Cookies used by our service providers
- We use Google Analytics to analyse the use of our website. Google Analytics gathers information about
website use by means of cookies. The information gathered relating to our website is used to create
reports about the use of our website. Google's
17. Managing cookies
- Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary
from browser to browser, and from version to version. You can however obtain up-to-date information
about blocking and deleting cookies via
- https://support.google.com/chrome/answer/95647?hl=en (Chrome);
- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
- http://www.opera.com/help/tutorials/security/cookies/ (Opera);
- https://support.apple.com/kb/PH21411 (Safari); and
- https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
- Blocking all cookies will have a negative impact upon the usability of many websites.
- If you block cookies, you will not be able to use all the features on our website.
18. Our details
This website is owned and operated by ACE Services Limited.
We are registered in England and Wales under registration number 10294294, and our registered office is at
First Floor, 7 Westmoreland House Cumberland Park, White City, London NW10 6RE.
Our principal place of business is at First Floor, 7 Westmoreland House Cumberland Park, White City, London
You can contact us:
- by post, to the postal address given above;
- by telephone, on the contact number published on our website from time to time.